Keep every business call secure, compliant, and productive.
Your voice channel is a business asset. Manage it with confidence.
Voice remains one of the most direct and trusted channels in enterprise communications. Whether you are protecting customers from fraudulent calls, meeting regulatory recording obligations, equipping mobile teams with dedicated business lines, or automating inbound call handling, the way your organisation manages voice has real business consequences.
Singtel Voice Solutions bring together a suite of enterprise-grade mobile voice products, purpose-built for large enterprises, MNCs, and regulated industries. Each solution addresses a distinct operational challenge; together, they give your organisation full control over how it communicates by phone.
Built for enterprise. Ready for regulated industries.
Compliance call recording
<p>Record and archive mobile calls automatically in real time, with no additional hardware required. Recordings are encrypted and stored in secure cloud infrastructure, with full audit trail capability.</p>
Dedicated business lines on any device
<p>Provide employees with a separate business number on their personal or corporate device through a single application. Personal and professional communications stay clearly separated.</p>
Reliable app-to-user calling
<p>Enable in-app calling with WebRTC and seamless mobile network fallback for uninterrupted conversations.</p>
Automated inbound call handling
<p>Deploy a configurable, automated phone response system that interacts with callers, collects information, and routes or resolves queries without agent intervention. </p>
Regulatory compliance coverage
<p>Meet voice communications and recording requirements across multiple regulatory frameworks, including MAS, MiFID II, Dodd-Frank, PDPA, and GDPR, without additional infrastructure investment.</p>
What your organisation gains
Strengthen regulatory compliance
<p>Maintain auditable records of mobile communications and meet the voice channel requirements of MAS, MiFID II, GDPR, PDPA, and other frameworks without building additional infrastructure.</p>
Build customer trust
<p>Verified caller identification means customers recognise your business before they answer. Fewer rejected calls, stronger brand confidence, and a clear line between legitimate and fraudulent contact.</p>
Increase workforce productivity
<p>Give mobile employees the tools, controls, and integrations they need to manage business communications effectively—from any device, on any network, wherever they are.</p>
Reduce operational and legal risk
<p>Encrypted, tamper-proof call records protect your organisation in the event of disputes, audits, or regulatory review. Every call is accounted for, every time. </p>
Enhance customer service at scale
<p>Automate routine inbound call flows so your team handles fewer repetitive queries and focuses on higher-value customer interactions. Faster resolution, lower cost per call.</p>
Simplify vendor management
<p>Consolidate your mobile voice solutions under one trusted partner. Singtel provides enterprise support and network-native delivery across a portfolio designed to work together.</p>
Explore Voice Solutions
Explore the full portfolio.
Related products
Mobile Voice Recording — Mobile Voice Recording automatically records and archives calls made or received on designated devices, in real time, with no additional hardware required. Recordings are encrypted and stored in secure cloud infrastructure. The solution meets compliance requirements across MAS, MiFID II, Dodd-Frank, PDPA, GDPR, and ISO 27001./business/products-services/mobility/voice-solutions/mobile-voice-recording
Multiline — Multiline gives employees a separate business number on any device through a single application, keeping personal and professional communications clearly separated. Built-in call controls, business messaging, voice and text capture, and CRM integration make it a complete mobile communications tool for regulated and productivity-focused teams./business/products-services/mobility/voice-solutions/multiline
Mobile IVR — Mobile Interactive Voice Response (IVR) is a configurable, cost-efficient automated phone system that interacts with callers, collects information, and resolves queries without agent intervention. It helps enterprises handle high inbound call volumes efficiently, reduce wait times, and deliver consistent service at scale. /business/products-services/mobility/voice-solutions/mobile-ivr
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