What package did you receive?
Optical Network Router and WiFi Router - Singtel

Package A

Optical Network Router and WiFi Router.
Optical Network Router and WiFi Mesh/Wireless Booster - Singtel

Package B

Optical Network Router and WiFi Mesh / Wireless Booster.
TV Set-Top Box - Singtel

Package C

TV Set-Top Box.
 

Package A

Optical Network Router and WiFi Router.
Step 1: Fibre Termination Point - Singtel

Step 1

Remove the green cap from port 1 or unplug the existing fibre cable from the Fibre Termination Point (FTP). You should also remove or unplug your existing broadband devices, cables and accessories from the data point and/or power socket.

 

 

 
Step 2: Fibre Termination Point - Singtel

Step 2

Remove the green cap on both ends of the fibre cable provided in the Optical Network Router (ONR) box. Insert it into port 1 on the FTP.

 

 

 

 

 

 
Step 3: ONR and Wifi Router setup - Singtel

Step 3

Flip the ONR over. Remove the black cap from the fibre port. Insert the fibre cable into the fibre port. You should hear a click sound when it is properly inserted.

 

 

 

 

 
Step 4: ONR setup - Singtel

Step 4

Plug the power adaptor in to the ONR and a power socket. Switch on the power socket. Wait up to 3 mins and check that the POWER, PON and INTERNET lights are solid green.

 

 

 

 
Step 5: WiFi Router setup - Singtel

Step 5

Plug the power adaptor in to the WiFi Router and power socket. Switch on the power socket.

 

 

 

 

 

 

 
Step 6: ONR and WiFi Setup - Singtel

Step 6

Take the LAN cable from the ONR box and connect one end to the other end to either Lan port of the WiFi Router.

 

 

 

 
Step 7: LAN1 and ONR - Singtel

Step 7

Wait 5 seconds and check that the LAN1 light on the ONR is green. Wait another 4 minutes while your new broadband devices are being configured. Check for solid green lights on POWER, PON, LAN1 and INTERNET.

 

 

 

 

 

 
Step 8: Wifi Router connect - Singtel

Step 8

To connect to your WiFi network, locate the default WiFi name and password on the underside / back of the WiFi Router. Connect to the default WiFi name and enter the password when prompted and you are set!

 

 

 

 

 

 

 
Step 1: Fibre Termination Point(FTP) - Singtel

Step 1

Remove the green cap from port 1 or the unplug existing fibre cable from the Fibre Termination Point (FTP). You should also remove or unplug your existing broadband devices, cable and accessories from the data point and/or power socket.

 

 
Step 2: Fibre Termination Point(FTP) - Singtel

Step 2

Remove the green cap on both ends of the fibre cable provided in the Optical Network Router (ONR) box. Insert it into port 1 on the FTP.

 

 

 

 

 
Step 3: ONR and Wifi Router setup - Singtel

Step 3

Flip the ONR over. Remove the black cap from the fibre port. Insert the fibre cable into the fibre port. You should hear a click sound when it is properly inserted.

 

 

 

 
Step 4: ONR setup - Singtel

Step 4

Plug the power adaptor in to the ONR and a power socket. Switch on the power socket. Wait up to 3 mins and check that the POWER, PON and INTERNET lights are solid green.

 

 

 

 

 

 
Step 5: ONR and Fibre Distribution Box Setup - Singtel

Step 5

Take the LAN cable from the ONR box and connect one end to the LAN1 port on the ONR and the other end to the data point in your Fibre Distribution Box / Utility Cabinet.

 

 

 

 

 

 
Step 6: WiFi Router - Singtel

Step 6

Plug the power adaptor in to the WiFi Router and power socket. Switch on the power socket.

 

 

 

 

 

 

 

 

 
Step 7: LAN and WiFi Router box - Singtel

Step 7

Take the LAN cable from the WiFi Router box. Connect one end of the LAN cable to the other end to either Lan port of the WiFi Router. 

 

 

 
Step 8: Check for solid green lights on POWER, PON, LAN1 and INTERNET - Singtel

Step 8

Wait 5 secs and check that the LAN1 light on the ONR is green. Wait another 4 mins while your new broadband devices are being configured. Check for solid green lights on POWER, PON, LAN1 and INTERNET.

 

 

 

 
Step 9: Wifi Router connect - Singtel

Step 9

To connect to your WiFi network, locate the default WiFi name and passwod on the underside / back of the WiFi Router. Connect to the default WiFi name and enter the password when prompted and you are set!

 

 

 

 

Got some questions?

Click the button below to head to our FAQs!

Package B

Optical Network Router and WiFi Mesh / Wireless Booster.

 
Step 1: Fibre Termination Point(FTP) - Singtel

Step 1

Remove the green cap from port 1 or unplug existing fibre cable from the Fibre Termination Point (FTP). You should also remove or unplug your existing broadband devices, cable and accessories from the data point and/or power socket.

 

 
Step 2: Fibre Termination Point(FTP) - Singtel

Step 2

Remove the green cap on both ends of the fibre cable provided in the Optical Network Router (ONR) box. Insert it into port 1 on the FTP.

 

 

 

 

 
Step 3: ONR setup - Singtel

Step 3

Flip the ONR over. Remove the black cap from the fibre port. Insert the fibre cable into the fibre port. You should hear a click sound when it is properly inserted.

 

 

 

 
Step 4: ONR, POWER, PON and INTERNET setup - Singtel

Step 4

Plug the power adaptor in to the ONR and a power socket. Switch on the power socket. Wait up to 3 mins and check that the POWER, PON and INTERNET lights are solid green.

 

 

 

 

 

 
Step 5: WiFi Mesh/Wireless Booster - Singtel

Step 5

Take the LAN cable from the ONR box and connect one end to the LAN1 port on the ONR and the other end to the WiFi Mesh / Wireless Booster.

 

 

 

 

 

 

 
Step 6: WiFi Router - Singtel

Step 6

Next we'll move on to set up your WiFi Mesh / Wireless Boosters. Plug the power adaptor in to one of the WiFi Mesh / Wireless Boosters and switch it on via the ON / OFF button at the back, if available. Wait 5 secs and check that the POWER light is on.

 

 

 
Step 7: WiFi Mesh / Wireless Booster setup - Singtel

Step 7

Place the second WiFi Mesh / Wireless Booster 6-10 metres away from the first WiFi Mesh / Wireless Booster. Then, plug in the second WiFi Mesh / Wireless Booster to a power socket and turn it on via the ON / OFF button on the back, in available. Wait 5 secs and check that the POWER light is on.

 

 
Step 8: Check for solid green lights on POWER, PON, LAN1 and INTERNET - Singtel

Step 8

Wait 4 minutes while your new broadband devices are being configured. Then, check that POWER, PON, LAN1 and INTERNET lights on the ONR are solid green.

 

 

 

 

 

 
Step 9: WiFi Mesh / Wireless Boosters - Singtel

Step 9

Check that the 5GHz and 2.4GHz lights on the WiFi Mesh / Wireless Boosters are solid green as well.

 

 

 

 

 

 

 

 
Step 10: Connect to WiFi Mesh / Wireless Booster's WiFi network - Singtel

Step 10

To connect to your WiFi Mesh / Wireless Booster's WiFi network, locate the default WiFi name and password on the underside of the WiFi Mesh / Wireless Booster. Connect to the default WiFi name and enter the password when prompted and you are set!

 

 

 

 

 

 

 

Got some questions?

Click the button below to head to our FAQs!
Singtel Broadband installation guide for ONT and WIFI Mesh or Wireless Booster Step 1 illustration

Step 1

Remove the green cap from port 1 or unplug the existing fibre cable from the Fibre Termination Point (FTP). You should also remove or unplug your existing broadband devices, cable and accessories from the data point and / or power socket.

 

 

 

 
Singtel Broadband installation guide for ONT and WIFI Mesh or Wireless Booster Step 2 illustration

Step 2

Remove the green cap on both ends of the fibre cable provided in the Optical Network Router (ONR) box. Insert it into port 1 on the FTP.

 

 

 

 

 

 

 
Singtel Broadband installation guide for ONT and WIFI Mesh or Wireless Booster Step 3 illustration

Step 3

Flip the ONR over. Remove the black cap from the fibre port. Insert the fibre cable into the fibre port. You should hear a click sound when it is properly inserted.

 

 

 

 

 

 
Singtel Broadband installation guide for ONT and WIFI Mesh or Wireless Booster Step 4 illustration

Step 4

Plug the power adaptor in to the ONR and a power socket. Switch on the power socket. Wait up to 3 mins and check that the POWER, PON and INTERNET lights are solid green.

 

 

 

 

 
Singtel Broadband installation guide for ONT and WIFI Mesh or Wireless Booster Step 5 illustration

Step 5

Take the LAN cable from the ONR box and connect one end to the LAN1 port on the ONR and the other end to the data point in your Fibre Distribution Box / Utility Cabinet.

 

 

 

 

 
Singtel Broadband installation guide for ONT and WIFI Mesh or Wireless Booster Step 6 illustration

Step 6

Next we'll move on to set up your WiFi Mesh / Wireless Boosters. Plug the power adaptor in to one of the WiFi Mesh / Wireless Booster and switch it on via the ON / OFF button on the back, if available. Wait 5 secs and check that the POWER light is on.

 

 
Singtel Broadband installation guide for ONT and WIFI Mesh or Wireless Booster Step 7 illustration

Step 7

Take the LAN cable from the WiFi Mesh / Wireless Booster box and connect one end to the corresponding data point in your home. Connect the other end to the LAN port of the WiFi Mesh / Wireless Booster. Check the light from the LAN port is flashing.

 

 

 

 

 

 
Singtel Broadband installation guide for ONT and WIFI Mesh or Wireless Booster Step 8 illustration

Step 8

Place the second WiFi Mesh / Wireless Booster 6-10 metres away from the first WiFi Mesh / Wireless Booster. Then, plug in the second WiFi Mesh / Wireless Booster to a power socket and turn it on via the ON/OFF button on the back, if available. Wait 5 secs and check that the POWER light is on.

 

 

 

 
Singtel Broadband installation guide for ONT and WIFI Mesh or Wireless Booster Step 9 illustration

Step 9

Wait for 4 minutes while your new broadband devices are being configured. Then, check that POWER, PON, LAN1 and INTERNET lights on the ONR are solid green. 

 

 

 

 

 

 

 

 
Singtel Broadband installation guide for ONT and WIFI Mesh or Wireless Booster Step 10 illustration

Step 10

Check that the 5GHz and 2.4GHz lights on the WiFi Mesh / Wireless Boosters are solid green as well.

 

 

 

 

 

 

 

 
Singtel Broadband installation guide for ONT and WIFI Mesh or Wireless Booster Step 11 illustration

Step 11

To connect your WiFi Mesh / Wireless Booster's WiFi network, locate the default WiFi name and password on the underside of the WiFi Mesh / Wireless Boosters. Connect to the default WiFi name and enter the password when prompted and you are set!

 

 

 

Installation Guide FAQs

I prefer to speak with someone to help me with the installation.
Chat with out friendly agents at https://bit.ly/2qy3cK5.
What is Distribution Box / Utility Cabinet?
This is usually a metal case to house the FTP and data / telephone points to the rest of the home.
What is FTP? What should I do if it is damaged?
FTP refers to Fibre Termination Point. If your FTP is visibly damaged, please contact us at 1688. Singtel will arrange with NLT to repair or replace the FTP. The cost of repair or replacement is $150 for HDB/Condo/Apartment and $270 for landed property. The quoted cost is exclusive of prevailing GST.
What are the devices I need to remove?
If you were previously with another Internet Service Provider (e.g. M1 / Starhub), you will need to remove the devices (e.g. ONT, WiFi Router, WiFi Mesh) issued by them.
What do I do if the POWER light on the ONR is not ON?
1. Check that the power adaptor is plugged in correctly.2. Ensure that the power socket is switched on.
What do I do if the PON light on the ONR is blinking red / blinking twice per second / not ON?
1. Check that the fibre cable is plugged in correctly.2. Switch the fibre cable from Port 1 to Port 2 on the FTP.
What do I do if the LAN1 light on the ONR is not ON?
1. Ensure that the power socket is switched on.2. Check that the LAN cable is plugged in correctly.3. Try another LAN port on the ONR.4. Try other data points in your home if the light does not turn green.
Where should I position my Singtel Mesh Router / WiFi Mesh / Wireless Boosters?
1. Avoid placing the device on the floor. Try placing them in a higher location.<p>2. Place your Singtel Mesh Router or the first WiFi Mesh/Wireless Booster in a central location.<br/>3. Reduce WiFi interference by avoiding walls, reflective surfaces and signal-transmitting devices such as microwave ovens and cordless phones.<br/>4. Keep all WiFi Mesh/Wireless Booster within line of sight of each other, if possible. For larger homes, additional WiFi Mesh/Wireless Boosters are recommended.<p/>
What does the light on my WiFi Mesh mean?
1. POWER light not ON - Check that the power adaptor is plugged in correctly and turned ON. <p>2. 2.4Ghz and 5Ghz light not ON - Check the LAN cable is connected properly. <br/>5Ghz light is red / blinking red - Move second WiFi Mesh/Wireless Booster closer to the first one.<p/>
I can't connect to WiFi. What should I do next?
1. Ensure that you are connecting to the correct WiFi network. You should use the WiFi name and password as indicated on the label of the Singtel Mesh Router/WiFi Mesh/Wireless Booster. <p>2. Check that all lights on the ONR and Singtel Mesh Router/WiFi Mesh/Wireless Booster are ON.<p/>
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