Roaming Frequently Asked Questions

Get your roaming plans and check data roaming settings, here's our easy 3-step guide to activate and manage roaming.

No, the data roaming plan does not cover calls and SMS. Applicable Pay-Per-Use Rates apply for Calls and SMS on top of data roaming plan subscription.

Subscribe to a roaming plan via:

Yes, you can still roam with AutoRoam and Pay-As-You-Roam however charges are as per prevailing Pay-Per-Use rates starting from $15/MB. Check the rates here.
 

To avoid incurring Pay-Per-Use roaming data rates that start from $15/MB, you can subscribe to a roaming plan that suit your needs. Visit My Singtel app to view the range of roaming plans.

DataRoam Monthly - Malaysia

DataRoam Monthly - Australia

ReadyRoam Neighbours

ReadyRoam Asia

ReadyRoam Worldwide

ReadyRoam Others

DataRoam Unlimited Daily

*Minimum 3-month contract applies

Save the hassle by activating AutoReadyRoam or Auto-subscribe to DataRoam Unlimited Daily to automatically purchase and activate a ReadyRoam or DataRoam Unlimited Daily plan to avoid bill shock when you land in your destination.

ReadyRoam plans are data roaming plans with 30-day validity and cover up to 157 destinations, starting from 1GB.

Each of the four ReadyRoam plans comes with multi-destination coverage, giving you the ultimate flexibility and connectivity when you travel between territories.

Please note that you will not be able to subscribe to ReadyRoam plans if you have auto-subscribed to DataRoam Unlimited Daily. Please unsubscribe from the auto-subscription via My Singtel app.

For a daily flat rate, you will enjoy unlimited data for the day, subject to daily fair usage policy.

In order to provide customers with fast and reliable mobile data service, all DataRoam Unlimited Daily plans are subject to daily fair usage policy. If you exceed the daily fair usage, Singtel will impose a speed limit on data roaming services without prior notification. This speed limit will be reset at 00:00h the following day based on your destination time.

Please find the Fair Usage Policy under the Terms & Conditions for DataRoam Unlimited Daily here.

You may experience difficulty with heavy internet activities like streaming and downloads but you can still continue to surf websites, use Facebook, Twitter, etc.

During take-off or landing, a DataRoam Unlimited Daily Plan may be automatically activated due to low elevation of the aircraft, and strong signals from ground levels. To prevent this from happening, please turn on flight-mode on your phone during take-off and landing, and when the aircraft is near your destination.

To activate AutoReadyRoam, you only need to perform a one-time activation:

My Singtel app > Roaming Tab > Manage Roaming Add-ons > Settings (Gear icon, top right) > Turn ON Data Roaming (Network) > Auto-subscribe to ReadyRoam > Subscribe > Subscribe for Free

AutoReadyRoam is free but subscription fee of the activated ReadyRoam Plan applies.

AutoReadyRoam is a free setting and automatically activates the most appropriate tier of multi-destination ReadyRoam plan at applicable ReadyRoam subscription prices. You will no longer incur any Pay Per Use charge with our Network Lock feature so there will be no bill shocks.

Auto-subscribe DataRoam Unlimited Daily automatically activates a DataRoam Unlimited Daily Plan at applicable daily subscription prices when data usage is detected on our preferred networks. 

If you travel to any destinations that is not covered by our ReadyRoam plans, the ReadyRoam Network Lock will be activated and your data roaming usage will be restricted if you are not subscribed to any Roaming plans. However, if you have subscribed to any other Roaming plans, your data roaming usage will be charged at the Pay-Per-Use rate of the destination.

If you have subscribed to any ReadyRoam plans manually via My Singtel app or 1688 hotline, your subscription will be successful and you will receive a confirmation SMS. Additional ReadyRoam plans for the same coverage will not be automatically activated via AutoReadyRoam when you start to use data roaming in the foreign destination.

For example, you have already subscribed to AutoReadyRoam and you manually activate a ReadyRoam Asia 4GB plan via My Singtel app before you leave Singapore. You will receive a confirmation SMS upon successful activation of your ReadyRoam Asia 4GB plan. When you use data roaming in any of the 18 destinations, you will not be auto-activated with another ReadyRoam plan via AutoReadyRoam. In your bill, you will only be charged with one ReadyRoam Asia 4GB plan at $18 and its related usage charges. If you enter a destination that is not covered under the ReadyRoam Asia 4GB plan, then another ReadyRoam plan of a higher tier will be auto-activated for you. 

AutoReadyRoam will auto-activate the most affordable ReadyRoam plan when data usage is detected on a preferred operator network in any of the 157 destinations covered. A higher-tiered ReadyRoam plan is activated when you enter a destination which is not covered by the active ReadyRoam plan(s). If your current ReadyRoam plan covers the subsequent destination, there will be no new ReadyRoam plan and you will continue using your current plan.

For example:

a. If you travel to Australia first, ReadyRoam Asia 4GB will be automatically activated. If you travel to Indonesia within the next 30 days, no additional ReadyRoam plans will be auto-activated as both countries are covered under the ReadyRoam Asia 4GB plan.

b. If you travel to USA first, ReadyRoam Worldwide 6GB will be automatically activated. If you travel to Indonesia within the next 30 days, no additional ReadyRoam plans will be auto-activated as both countries are covered under the ReadyRoam Worldwide 6GB plan.

c. If you travel to Australia first, ReadyRoam Asia 4GB will be automatically activated. If you travel to USA next, ReadyRoam Worldwide 6GB will be automatically activated because ReadyRoam Asia 4GB does not cover USA. In your bill, you will be charged for both ReadyRoam Asia 4GB and Worldwide 6GB plans as well as their respective usage charges.

Your 30-day coverage for each ReadyRoam plan will commence from the day the plan is activated. For example: You travel to Australia on 5 Nov, followed by USA on 20 Nov. Australia activation for ReadyRoam Asia 4GB plan will be from 5 Nov to 4 Dec, and USA activation for ReadyRoam Worldwide 6GB will be from 20 Nov to 19 Dec.

Please note that you will not be able to subscribe to ReadyRoam plans if you have auto-subscribed to DataRoam Unlimited Daily. Please unsubscribe from the auto-subscription via My Singtel app.

One time activation that allows you to enjoy up to 6GB of roaming data in Australia or Malaysia every month starting from $10/month.

No, you are not able to.

For excess data beyond the monthly data allowance, you will be charged in blocks of 1MB at prevailing rates until the data allowance refreshes in your next bill cycle.

This table illustrates the data allowance and excess charges for the available plans:

A minimum of 3-month contract applies for DataRoam Malaysia Monthly 6GB and DataRoam Australia Monthly 6GB plans. An early termination charge applies if you unsubscribe within the 3-month contract period.

A minimum of 1-month contract applies for DataRoam Malaysia Monthly 2GB and DataRoam Australia Monthly 1GB plans.

The plan will continue to provide you with the data allowance on a monthly basis. If you wish to unsubscribe the plan, you may do so via My Singtel app or MyAccount. Alternatively, please call the 1688 hotline (admin fee of $10.80 applies).

You will be charged on a pro-rata basis for the remaining of your bill cycle, and the fully monthly rate for the following month.

Data usage will be deducted from the bundled data in your DataRoam Unlimited Daily Malaysia Plan, followed by DataRoam 2GB Monthly Recurring Malaysia Plan.

Zone 1 - Malaysia/ Brunei

Countries:

Brunei, Malaysia

Zone 2 - Asia

Countries:
Australia, Bangladesh, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Macau, Myanmar, New Zealand, Papua New Guinea, Philippines, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Vanuatu, Vietnam

Zone 3 - Europe/ USA

Countries:
Albania, Austria, Bahamas, Belgium, Bulgaria, Burkina Faso, Canada, Cayman Islands, Costa Rica, Croatia, Czech Republic, Denmark, Dominica, Estonia, Finland, France, Germany, Greece, Guam, Guatemala, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Tahiti, United Kingdom, USA, Ukraine

Zone 4 -  Rest of the World

Countries:
Afghanistan, Algeria, Andorra, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia, Botswana, Brazil, British Virgin Islands, Burundi, Cameroon, Chad, Chile, Colombia, Congo DRC, Cote d’Ivoire (Ivory Coast), Cuba, Cyprus, Ecuador, Egypt, El Salvador, Equatorial Guinea, Ethiopia, Faroe Islands, Fiji, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Guinea Bissau, Guyana, Honduras, In-Flight, Iran, Iraq, Isle of Man, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Liberia, Liechtenstein, Luxembourg, Macedonia, Madagascar, Malawi, Maldives, Mali, Maritime, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestine, Panama, Paraguay, Peru, Qatar, Reunion, Rwanda, Saudi Arabia, Senegal, Seychelles, Sierra Leone, South Africa, St. Kitts and Nevis, St. Lucia, St. Vincent, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Yemen, Zambia, Zimbabwe

You can use the bundled minutes for the following type of calls:

Note:

1. Roaming voice call is charged on a per minute basis. For USA and Canada, call charges will be incurred after 30 seconds of ringing even if incoming calls are unanswered.

2. Rerouted IDD Calls are incoming calls you received (including rejected calls) while you were overseas and have been rerouted from Singapore to the country you are in.
   You will be billed the Singtel IDD rate.

You will be charged at prevailing voice and SMS roaming rates.

This plan is independent of the bill cycle. Hence your subscription and your bundled voice and SMS will not be pro-rated.

Yes, it is possible to transfer your plan.
The service will be available to the transferee (Customer B). The transferee follows transferor’s (Customer A) tenure.

No, you are not able to.

Yes, you are able to.

No, SMSVoiceRoam 7 Days will automatically deactivate at 12 midnight, 7 consecutive days after the date of activation or upon exhaustion of the bundled minutes and SMS, whichever is earlier.

No, this will be considered Call International, and it will not be covered within the plan.

You can subscribe to the plan via the following channels:
• My Singtel app > Roaming

We recommend you to sign up before your flight, or follow these steps while subscribing in-flight to prevent any pay-per-use charges:

1. Turn on airplane mode during takeoff

2. Turn off Data Roaming on your mobile setting

3. At cruising altitude, turn off airplane mode to be connected with Aeromobile network

4. Once you receive a confirmation SMS, turn on Data Roaming on your mobile setting

5. You should be able to start using data!

To troubleshoot your connectivity, reset your network by turning on/off airplane mode or switching off/on your mobile phone. 

This plan is currently available on selected aircraft under Singapore Airlines and other airlines partnered with Aeromobile. The cabin crew on the flight will make an announcement if an inflight service is available. Please check with cabin crew on Aeromobile connectivity.

Inflight DataRoam (24-hour Unlimited) Plan supports messaging optimally. If you’ll like to share photos or surf on content & image intensive sites, your experience may not be optimal.

The network speed of inflight connectivity is dependent on the network operator and the regulations governing air travel. The inflight network operators are constantly reviewing and innovating their services to provide a better surfing experience for the customers.

Inflight DataRoam (24-hour Unlimited) plan will end the day after activation on 23:59hrs Singapore time. If the total travelling time for your flight from United Kingdom to Singapore is less than 24 hours, you will only need to subscribe to one Inflight DataRoam (24-hour Unlimited) Plan. Please check the status of your subscribed plan via My Singtel app > Roaming.

Inflight DataRoam (24-hour Unlimited) plan can cover all your flights as long as they are within the validity period of your plan and the aircrafts support inflight data roaming by Aeromobile.

You will need to subscribe to the Inflight DataRoam (24-hour Unlimited) Plan in order to enjoy unlimited data while flying. Auto-subscribe to DataRoam Unlimited Daily plan will only activate DataRoam Unlimited Daily plans when you are at one of the covered destinations.

ReadyRoam plans start immediately for same-day activation and at 00:00h Singapore time for a future start date. You may cancel your plan at least 24 hours before the start date. After which, any cancellation will not be refunded.

ReadyRoam plans start immediately for same-day activation and at 00:00h Singapore time for a future start date.

Ensure that your ReadyRoam plan covers usage based on foreign time. For example, if you are travelling to US and transiting via Japan on 1 November and will arrive in USA on 31 October. You need to choose the start date as 31 October to use the ReadyRoam Worldwide plan across both destinations.

All plans end on the 30th day of activation at 23:59h Singapore time.

If you have purchased a ReadyRoam plan

You can only also purchase DataRoam Unlimited Daily plan to enjoy unlimited data everyday (fair usage policy applies). Each DataRoam Unlimited Daily plan only covers a single destination.

To activate a roaming plan, subscribe via My Singtel app when you are overseas.

You can purchase up to 30 days in advance from your required activation date.

If you’re country hopping, select one or more of these ReadyRoam plans that suit your needs:

All ReadyRoam plans come with 30 days’ validity. See the full list of destinations covered under each ReadyRoam plan at singtel.com/readyroam.

If you need unlimited data on selected days of your travels, your best option would be to purchase DataRoam Unlimited Daily plan to supplement your data usage.

You can still receive calls overseas at Pay-Per-Use Rates with Pay-As-You-Roam or AutoRoam (Monthly $10 Subscription) and at the same time disable data roaming via My Singtel app, refer to guide here.

Yes, you can make outgoing calls when you are overseas. Pay-Per-Use voice call rates can be find here and if you have not yet subscribed to AutoRoam, 25% surcharge will apply to the Pay-Per-Use roaming rates.

Alternatively, you can subscribe to SMSVoiceRoam 7 Days. 

Yes, if you are on NumberShare. Your main line’s data roaming plan will be shared with your ewatch and other mobile devices.

All roaming plans are not shareable between the main and supplementary lines for MobileShare. 

This is subjected to foreign network restriction. Hence, it is recommended to turn on ONLY 1 device while roaming.

Note: Data roaming charges on a per SIM card basis. For instance, a customer with data roaming turned on for 2 devices (and data roam usage detected on both devices) will incur charges on both SIM cards.

You need to first turn on the device inserted with card A when you are overseas.
Then followed by the other device.

Note: For foreign operators which support 2 simultaneous data sessions, you can use all 2 Multi-SIM cards for data.

You can check your My Singtel app > Roaming Tab. You will be able to see the data plan you have subscribed to.

You can view the partner networks online here or via My Singtel app > Roaming.

To manually select your network operators, refer to the guide here

Use My Singtel app to check your roaming data usage. On the homescreen, simply toggle to ‘Roam’ under your mobile number to view your roaming data usage and charges.

Should this happen within your 30-day ReadyRoam plan validity period, you will be automatically provided with additional data in the same blocks of data allowance and at the same prevailing rates. To illustrate:

You need to “Disable data roaming” if you would like to stop your ReadyRoam plan from auto-stacking.

However, please keep in mind that once you have “Disable data roaming” you will not be able to use data roaming anymore. 

Yes, alerts will be sent to you when you have utilised 80% and 100% of your bundled data.

You can set the alert settings via My Singtel app > Roaming Tab > Settings (Gear icon, top right) > Roaming Data Alerts.

Note: Expiry alerts will be sent on Singapore time zone. 

You can contact us via

If you have subscribed to both DataRoam Unlimited Daily & ReadyRoam plans, data usage will be deducted from the DataRoam Unlimited Daily first. Data will only be deducted from your ReadyRoam plan bundle on the days that you do not have a DataRoam Unlimited Daily Plan.

There will be no refund given for unused data allowance.

For Pay-Per-Use Charges or Applicable Data Roaming Plan Subscription, refer to rates here. 

To avoid incurring Pay-Per-Use roaming data rates that start from $15/MB, you can subscribe to a roaming plan that suit your needs. Visit My Singtel app to view the range of roaming plans.

You will receive SMS alerts when Pay-Per-Use data charges hit $50, $100 and so on. Your data roaming will be disabled when you have reached your Pay-Per-Use limit.

Even though you might have turned off your mobile data or data roaming at your device, depending on your phone configuration, you might still be connected to the network.

To avoid incurring high Pay-Per-Use charges, you can buy a roaming plan or disable data roaming.

To continue using, you can purchase a Roaming Plan via My Singtel app. Charges incurred in the same day under the preferred network will be offset. 

If you buy the plan on the same day as you incurred Pay-Per-Use,

The Pay-Per-Use charges incurred under our preferred network will be calculated into the plan you have subscribed and thus, there will be no charges.

If you bought the applicable roaming plan (e.g. DataRoam Unlimited Daily or ReadyRoam) for the destination that you are travelling to, there will not be any Pay-Per-Use charges.

If you are travelling to a country that is not covered under the destinations covered by the roaming plan you have purchased, you might incur Pay-Per-Use charges.

You can monitor your oversea data usage by checking the Roaming Data Usage Bar on My Singtel app.

You will also receive any Pay-Per-Use usage alerts via SMS, Push Notification, Email and Flash SMS. 

You can set your Pay-Per-Use as below:

My Singtel app > Roaming Tab > Manage Roaming Add-ons > Settings (Gear icon, top right) > Roaming Data Alerts > Set Pay-Per-Use limit

AutoRoam and Pay-As-You-Roam is a roaming enabler that enables you to connect to Singtel’s roaming service in more than multiple international destinations at Pay-Per-Use rates. 

Pay-Per-Use rates from $15/MB or Roaming Plan Subscriptions purchased will still be applicable.

Due to our close proximity to our neighboring countries, you may occasionally receive a signal from an overseas operator even though you are in Singapore.

If you encounter such a problem, to prevent accidentally roaming to a foreign network, please manually select ‘Singtel’ on your mobile handset/device. 

DataRoam Unlimited Daily Plans or ReadyRoam Plans are only applicable if you log on to the preferred networks. Please ensure you are logged on to the correct partner network when roaming overseas.

Please activate My Singtel app > Roaming Tab > Manage Roaming Add-ons > Roaming rates or refer to our Roaming Rates for a list of our preferred networks.

Otherwise you can purchase via My Singtel app.

My Singtel app > Roaming Tab > Manage Roaming Add-ons > Settings (Gear icon, top right) > Turn ON Data Roaming (Network).

Manually connect to our preferred networks. For a step by step guide, refer here.

Data roaming speed may vary depending on:

If your data roaming is disabled, you can purchase Roaming plan by connecting to My Singtel app after getting WiFi. 

You will not be able to use data roaming when your data roaming is not enabled.

To enable data roaming when you are overseas, please connect to the nearest Wi-Fi or internet and log in via the My Singtel app> Roaming setting

Network Lock protects you from unintended pay-per-use data roaming charges on non-preferred networks by restricting your data roaming usage. Data roaming will resume once you are connected back on a preferred network. This function is available by default when you subscribe any of the following data roaming plans:

Network Lock can be disabled via My Singtel App. Pay-per-use data roaming apply for usage on non-preferred networks. For more information please click here.

You can disable Network Lock via the following modes while overseas:

A. via My Singtel App

Note: Pay-per-use charges apply when using data on a non-preferred network. Roaming charges apply for accessing SMS mode outside of Singapore.

Note: Roaming charges apply for calling outside of Singapore.

You can disable data roaming as below:

My Singtel app > Roaming Tab > Manage Roaming Add-ons > Settings (Gear icon, top right) > Turn OFF Data Roaming (Network)

VoLTE calls are currently available in USA (AT&T, Verizon networks) and Japan (NTT DoCoMo, KDDI networks). To make VoLTE calls, simply turn on your roaming data network and enable VoLTE on your phone setting.

In the event that you’re unable to access VoLTE, you may continue to make your (non-VoLTE) calls by manually selecting T-Mobile (USA) or Softbank (Japan).

Even if you have turned off mobile data / data roaming settings on your phone, depending on your phone mode set up, it can still connect to data roaming and incur data roaming charges.

To prevent unintentional usage, disable data roaming:

My Singtel app > Roaming Tab  > Manage Roaming Add-ons > Settings (Gear icon, top right) > Turn OFF Data Roaming (Network)

You have not purchased an active roaming plan.

To save the hassle of remembering to purchase a roaming plan, you can activate AutoReadyRoam or Auto-subscribed to DataRoam Unlimited Daily. A ReadyRoam or DataRoam Unlimited Daily Plan will automatically be provisioned at applicable Subscription Plan Charges on your behalf when you roam overseas. 

You can contact us via

Below is a sample bill of how the subscription charge will be reflected.

If you have exceeded the purchased bundled data, the automatically provisioned charges will be reflected under Data Roaming Usage section.

For example, you have subscribed to a ReadyRoam Asia 2GB Plan and incurred 3.5GB of data in Malaysia. The subscription price of $15 will be reflected under the ‘One Time Charge’ section. The automatically provisioned charges of $15 for the excess 1.5GB will be reflected under ‘Data Roaming Usage’ section.