HUAWEI AppGallery FAQ

The HUAWEI AppGallery comes pre-installed on HUAWEI Phones. You can also download HUAWEI AppGallery from https://consumer.huawei.com/sg/mobileservices/appgallery/.

As a Singtel mobile subscriber, you are now able to purchase apps from the HUAWEI AppGallery and charge it to your mobile bill.

You can make purchases on HUAWEI phone, HUAWEI tablet and Android device.

You will need to download HUAWEI AppGallery to make purchases. For more information, please visit https://consumer.huawei.com/sg/support/mobile-services/appgallery/.

HUAWEI Points can be used to purchase digital or virtual goods in the HUAWEI AppGallery. 1 HUAWEI Point equals to 1 SGD.

How to claim HUAWEI Points: After making a payment in the HUAWEI AppGallery, click the “Claim” button to claim HUAWEI Points. If you forget to claim after you have paid, please go to [Me] > “User profile” > “HUAWEI Points > “Get HUAWEI Points for free” button, and unclaimed HUAWEI Points will show.

How to claim gift packs: https://consumer.huawei.com/sg/support/content/en-us00685414/.

Only digital or virtual goods are eligible for Singtel Billing. For example: In-app purchases, subscriptions and memberships.

It will appear under “Bill on Behalf Goods/Services” section in your mobile bill. You will see the Order ID and the corresponding charges will be displayed in your bill.

Please contact HUAWEI Support team at https://consumer.huawei.com/en/support/hotline/. Your Order ID on Singtel mobile bill will need to be provided to the HUAWEI Support team for them to verify the transaction.

If you use the same HUAWEI ID that you used for downloading the app initially, you will not be charged for re-downloading the app again (even when switching device).

All apps and in-app purchases using Singtel Billing should be charged in SGD on your Singtel monthly mobile bill.

Please contact HUAWEI Support team at https://consumer.huawei.com/en/support/hotline/. You can submit your refund request by calling HUAWEI Support staff.

You can continue to pay using Singtel Billing. You will need to ensure that you install HUAWEI AppGallery and HMS Core successfully, and log in to the same HUAWEI ID.

To activate PRS barring, please access this link: https://www.singtel.com/personal/i/premium-rate-service-prs-barring-service/faq.

For non-PRS barring, please call 1688 (Singtel Customer Service hotline) and request for assistance.

Please contact HUAWEI Support team at https://consumer.huawei.com/en/support/hotline/.