Manage your services with My Singtel App
1.1 Open your eSIM set-up email on the mobile device you want to install it on.
1.2 Tap on Set up eSIM.
1.3 You'll be directed to My Singtel app to enter your details.
1.4 Verify your identity via Singpass. Tap Log in with Singpass.
2.1 Tap Continue on this device to install your eSIM.
3. For iOS users, continue with the steps below.
3.1 Tap Continue to start eSIM installation.
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If you're stuck on this screen, learn more about possible reasons why.
3.2 Label your new eSIM (device-dependant).
If you already have an existing SIM in your device, you'll see the option to label your mobile lines. Give your new eSIM a name so you can identify it.
Important to note: Your current SIM will show up on the top, while your new eSIM will show up at the bottom.
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3.3 Choose your default mobile line.
This will be the number you make calls and sent texts from. Then, tap Continue.
3.4 Choose which mobile line you want to use with iMessage and Facetime.
You can choose either or both numbers. Then, tap Continue.
3.5 Choose which mobile line to use for mobile data. Then, tap Continue.
3.6 After you've made your selections, make sure your new eSIM is toggled On.
4. Once you've set up your eSIM, it'll be ready for use shortly.
1. View your eSIM installation email on your desktop or a separate mobile device.
2. Open the eSIM installation QR code file attached in the email.
3. Using the mobile device that you want to install your eSIM in, scan the QR code using the camera application.
4. You'll be directed to your phone settings. Follow the steps to complete installation.
