To change the number of your Home Line or Home Digital Line, you can visit any Singtel Shop, or call 1688 to speak with a call agent. Charges will depend on the type of number that is being requested, and requests will take 3 working days to process. Only the registered account holder may write in to request a change of number, and all accounts must have no outstanding balance before the change of number is processed.

You may walk in to any Singtel Shop to apply for a new telephone line.

Singtel customers with existing telephone lines can also call 1688 and speak to our call agents.

To suspend your line temporarily, please walk in to any of our Customer Service Counters to make your request.

Your monthly telephone service and any value-added services subscriptions will continue while your line is temporarily suspended.

For postpaid mobile plans, visit My Account and select ‘Transfer Ownership’. The other party must have an OnePass account to make the transfer.

For all other services, visit any Singtel Shop to make the transfer. Both parties must be present with personal identification documents.

You may walk in to any Singtel Shop to port your existing Home Line number to Home Digital Line. An installation will be scheduled to set up your Home Digital and your fixed line number will be retained at no extra charge.

There are several Value-Added Services (VAS) available to enhance your communication experience: Caller ID, Call Waiting, Call Forward, Calling Number Non-Display Service, 3-Way Calling, VoiceMail and Phone Lock. Click here to find out more about our Value-Added Services.

You may apply for the Value-Added Service(s) when you sign up for a new Home Line / Home Digital Line. If you have an existing Home Line / Home Digital Line, you may walk in to any Singtel Shop or call 1688 to sign up.

Any of the following Singtel IDD services allow you to make an overseas call from Singapore:

• v019
  Overseas calls at attractive low rates
• IDD 001
  High call quality at reasonable rates

These calling services are available at your convenience and do not require subscription, but need to be activated for your line.

The types of Special Numbers include:

• Golden Numbers: There are 3 categories of Golden Numbers. GN1 numbers end with "XXXX". GN2 numbers end with "1818", "1288", "1388", "6688", etc. GN3 numbers end with "1234", "5678", "1628" or mirror numbers like "6ABC6ABC", "6ABB6ABB".
• Alpha Numbers: Numbers that correspond to words. (E.g. 1800-SINGTEL.)
• Diamond Numbers: Numbers that appear as “XXXABBA”, “XXXABBB”.
• Choice Numbers: Numbers that appear as “XXXABCC”.

You may call our hotline 1688 or walk into any Singtel Shop to enquire about the availability of a number and make your purchase.

You are advised to activate the Number within a period of 30 days from the date of purchase. You can also reserve the Number for up to 12 months, subject to a monthly reservation fee.

With an existing Home Line / Home Digital Line service, you can select a date to activate the newly purchased Special Number within 14 days of purchase. If you do not have an existing line with us, you may call 1609 or visit any Singtel Shop to sign up.

Yes, you can keep the Special Number for life and there is no subsequent charge beyond the one-time payment.

For more details, please refer to the Terms & Conditions here.

A written request for the transfer of ownership is required, subject to Singtel’s approval.

For more details, please refer to the Terms & Conditions here.

All new customers and existing Singtel customers are eligible to purchase Golden/Special Number from Singtel.

You may call the hotline to check on the availability of the Golden Numbers.

There are no promotion or discount for Singtel Golden Numbers.

Once payment is made for the Special number, no changes to the selected special number is allowed.

Yes. You can reserve a Golden Number for not more than 90 days. Reservation on the selected Golden number will be automatically released.

As the system will cancel the reservation after 90 days, no notification will be sent.

Numbers ending with ‘9999’ and ‘0000’ are reserved for national interest use.

Numbers ending with ‘99’ and ‘999’ are reserved for operator’s test lines.