There is a loss of home line connection with our system

What can you do?

1. Switch off and on your network devices such as the Optical Network Terminal (ONT) or Optical Network Router (ONR).​

2. Wait for up to 3 mins for your network devices to restore.

How to know it worked?

Check the ONT/ONR to find a green light on Tel 1 or Tel 2 port. Ensure that your telephone is securely connected to port that has green light.
 

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