Manage your services with My Singtel App
Manage your services with My Singtel App
No Tel 1 and Tel 2 light on your Optical Network Terminal/Optical Network Router
There is a loss of home line connection with our system.
You do not hear a dial tone
The telephone is either not securely connected to the Optical Network Terminal (ONT)/Optical Network Router (ONR) or faulty.
You hear a persistent dial tone after dialling
Your number is not detected in our system.
You hear echo or noise while dialling
The telephone, telephone cable, or Optical Network Terminal (ONT)/Optical Network Router (ONR) might be faulty.
Caller hears "The subscriber you just called is not available."
There is a loss of home line connection with our system.
Caller hears "The number you just called is not in use."
Your Home Digital Line service is not activated.
Caller hears an engaged tone
Your telephone number is not detected in our system.
Caller ID not working
The Caller ID add-on is either not provisioned to you or your telephone is faulty.
Caller Number Non-Display (CNND) not working
The CNND add-on is not activated.
Call forwarding not working
Call forwarding is not activated or forwarded to a number that is busy.
International Direct Dialling (IDD) not working
You need to make changes to your existing services to use IDD.
