Case study: Improve Internet latency with next-gen networks
A global leader in fresh and processed fruits transformed its remote operations in Sierra Leone, overcoming Internet latency issues, slashing delays from 400ms to a consistent 250ms. Read about how they improved access to systems, streamlined inventory management, and elevated operational efficiency across their global network.
Categories:
Artificial intelligence and machine learning,
Connectivity,
CUBΣ
Enhanced operational efficiency with real-time global inventory insights
Overcoming Internet latency and operational bottlenecks
A global provider of fresh and processed fruits has successfully adopted Singtel's Algo-Routing solution, transforming network connectivity at its remote site in Sierra Leone. The implementation addressed significant Internet performance challenges, achieving a dramatic reduction in latency from 400ms to a consistent 250ms. This improvement enabled reliable access to the company’s SAP system in Singapore, supporting real-time operational needs and boosting overall efficiency.
The remote site in Sierra Leone encountered critical challenges in accessing its centralised SAP system, essential for inventory management and operational processes. Frequent delays and high latency undermined data accuracy, increased reliance on manual tasks, and disrupted productivity.
Frequent delays and high latency undermined data accuracy, increased reliance on manual tasks, and disrupted productivity.
Singtel's Algo-Routing solution provided a robust answer to these challenges. Installed over the site’s existing Internet connection, this AI-driven technology optimised Internet performance by resolving middle-mile bottlenecks. The result was reliable, seamless connectivity to critical business systems – even in a remote geographical location.
Powering seamless, AI-optimised Internet connectivity
Algo-Routing utilises artificial intelligence to dynamically route SaaS traffic based on real-time network conditions. It addresses limitations inherent in public Internet infrastructure by providing consistent service levels for availability, latency, packet delivery and jitter.
A proof of concept (PoC) validated the solution’s potential, showcasing its ability to stabilise latency under demanding conditions. Following this success, the solution was fully implemented, significantly enhancing the site’s ability to meet operational requirements efficiently.
Real-time results, enhanced efficiency
The implementation of Singtel's Algo-Routing solution delivered measurable improvements, including:
Reduced latency, enabling consistent and efficient access to the SAP system hosted in Singapore.
Streamlined inventory management, with less dependence on manual processes, improving accuracy and reliability.
Enhanced operational efficiency, providing real-time, accurate insights into inventory levels across the entire global network.
This successful deployment demonstrates how cutting-edge technology can address complex connectivity issues in geographically dispersed locations.
Singtel’s Algo-Routing solution underscores the importance of innovative network infrastructure in supporting the success of global business operations, enabling companies to achieve new levels of efficiency and reliability.
Network-level caller verification: Defending against voice phishing — The phone remains one of the most trusted channels enterprises use to reach their customers, which is exactly why generative AI voice is being weaponised against it. Effective defence depends on verifying caller identity at the network layer, before the call ever reaches a handset. As deepfake fraud scales across Southeast Asia, the maturity of carrier-level verification and risk-signal capabilities will shape how well the voice channel can be defended./business/insights/network-level-caller-verification-defending-against-voice-phishing
Singtel named Frost & Sullivan’s 2026 Singapore Cybersecurity Services Company of the Year — Singtel has been recognised for its leadership in cyber security services in Singapore. The award highlights Singtel’s integrated approach to cyber security, combining connectivity, network intelligence and managed security capabilities to help enterprises strengthen resilience across cloud, users, applications and digital infrastructure. Read the full story to discover how Singtel is helping enterprises secure their digital operations with end-to-end cyber security services./business/insights/singtel-named-frost-and-sullivans-2026-singapore-cybersecurity-services-company-of-the-year
Autonomous defence in BFSI: why the network matters — Banking is moving toward more autonomous cyber defence as agentic AI takes on a growing role in assessing risk and guiding responses. Its impact depends on the ability to enforce decisions consistently across complex, hybrid environments, making the network a critical execution layer. As adoption expands, the maturity of data, cloud, and connectivity foundations will shape how effectively these capabilities operate at scale./business/insights/autonomous-defence-in-bfsi-why-the-network-matters
Network guardrails for the agentic era — As AI moves from answering questions to orchestrating workflows, enterprises must ensure appropriate governance. One emerging consideration is agentic drift, where autonomous agents act beyond their intended scope. Explore how Singtel’s Unified SASE Convergence platform applies Zero Trust principles at the network layer, treating AI agents as non-human identities with clearly defined access controls./business/insights/network-guardrails-for-the-agentic-era
Why the future of security is written in your data’s DNA — Security is moving beyond the perimeter towards the core cryptographic layer that defines trust across every transaction, device, and data flow. As quantum computing reshapes the threat environment, the durability of this data “DNA” becomes a true measure of resilience./business/insights/why-the-future-of-security-is-written-in-your-datas-dna
IDC MarketScape: APAC Managed SD-WAN/SASE Services 2025–2026 — We’re honoured to be named a leader in the IDC MarketScape: APAC Managed SD-WAN/SASE Services 2025–2026. This report offers clarity on where the market is heading, and what a trusted managed SASE partner should deliver./business/insights/idc-marketscape-apac-managed-sd-wan-sase-services-2025-2026
