Why is Singtel encouraging eBill instead of sending paper bills?
Going paperless is an important part of the global shift towards more sustainable ways of living, helping to conserve energy and natural resources for the future. eBill supports this transition while giving customers convenient digital access to their bills anytime.eBill will therefore be the default for all customers. Customers who prefer or need paper bills can continue to receive them for a small fee.
Why is there a fee for paper bills?
In a bid to conserve natural resources, Singtel will be implementing eBills as the standard way for customers to receive their bills anytime at <a href="https://www.singtel.com/viewmybill">My Account</a> or on the My Singtel app.From 1 September 2026, customers who prefer or need to continue receiving paper bills can do so for a small fee of $2.73 (incl. GST) per paper bill, per billing account.<br><br>We encourage our customers to join the global effort to protect the environment.
I have multiple billing accounts with Singtel. Can I activate eBill for selected billing accounts only?
eBill activation applies to all your billing accounts. However, if you prefer to receive paper bills for selected accounts, you can manage your billing preferences for each account.<br>• Visit <a href="https://www.singtel.com/gopaperless">here</a> or open the My Singtel App<br>• Log in using your Singtel OnePass details<br>• Go to the Bills and "Manage how you receive your bills"<br>• Select the account you would like to update<br>
My services will be eligible for recontract soon. Will I be asked to switch to eBill?
Yes. eBill will be the default method of notification when you recontract, in line with the global movement towards paperless billing.<br>You can conveniently access your eBill via <a href="https://www.singtel.com/gopaperless">My Account</a> or the My Singtel App using your Singtel OnePass.<br> If you do not have a Singtel OnePass ID, you can sign up via My Account. Customers who want to receive paper bills can opt for it at $2.73(incl. GST)/month per bill.
When will I start receiving my eBill?
Once your account on eBill, you can view your latest bill via the <a href="https://www.singtel.com/appbills2">My Singtel app</a> or <a href="https://www.singtel.com/viewmybill">My Account</a>.<br> We’ll also notify you when your next bill is ready to view via email and SMS. You can view your mobile call details for the past three months under <a href="https://www.singtel.com/viewmybill">"View Bill Detail"</a>.
I signed up for eBill but I’m unable to log in. What should I do?
You will need a Singtel OnePass ID to access your eBill.<br>a) If you have not activated your Singtel OnePass ID, click the activation link in the email sent to your registered email address when you signed up. If you cannot find the email, please check your junk or spam folder.<br>b) If you have forgotten your ID or password, select "Forgot password" to retrieve your login ID or reset your password.
How do I view my call details?
Log in to <a href=" https://www.singtel.com/personal/my-account/manage-accounts/account-summary "> My Account</a>, select "My Bill", then choose the relevant bill month under "View Bill Details" to view your call details.
Why am I receiving email and/or SMS notifications about my bill every month?
Bill Ready notifications are a complimentary feature of eBill. They let you know when your latest bill is ready to view and help you keep track of your payment due date.
Can I disable Bill Ready notifications?
Email notifications cannot be disabled, as they let you know when your latest bill is ready to view.<br>SMS notifications can be enabled or disabled via <a href=" https://www.singtel.com/personal/my-account/bills-payments/bill-request-alerts">My Account</a>. Simply log in with your Singtel OnePass and use the slider to enable or disable SMS notifications.
How often are eBill notifications sent?
You will receive an email notification each month when your bill is generated.<br>If you do not receive the notification, please check your spam or junk folder. You can also verify your eBill status and registered email address in My Account.
I recently changed my billing address or contact details. How do I update them?
You can update the billing address for individual accounts under <a href=" https://www.singtel.com/personal/my-account/manage-accounts/account-summary "> Account Summary</a>, and update your other contact details under <a href=" https://www.singtel.com/personal/my-account/my-portal/profile "> Profile</a>.
Can I sign up for GIRO payment for my Singtel bill?
Yes. Please refer to this <a href="https://www.singtel.com/personal/support/billing/bill-payment-methods/set-up-giro-monthly-recurring">link</a> for the available GIRO application methods and steps.
