Singtel Active Protect support

Thank you for your interest

Sign-up for Singtel Active Protect has ended. You can check out our other promotions here.

If you have an existing Singtel Active Protect plan, please rest assured that your coverage remains the same. You can still find details of your plan, the claim process and other important information on this page.

I would like to find out about

1. What is Singtel Active Protect by AIA Singapore

Singtel Active Protect, underwritten by AIA Singapore, is a Group Personal Accident insurance plan offered exclusively to Singtel users at $9.90/year.

View full Singtel Active Protect product summary

View full Singtel Active Protect product FAQ

2. Coverage under Singtel Active Protect

3. Viewing policy documents

Once you’ve purchased Singtel Active Protect, your policy documents will be emailed to you by AIA Singapore within 5 working days.

4. Making insurance claims

Medical claims and loss of personal electronic devices claims (with the exception of accidental death benefit) can only be made after a 14-day waiting period, from the date of purchase.

For details on full coverage, refer to full product summary.
 

Step 1:
Complete the Singtel Active Protect claim form and prepare the relevant supporting documents listed.
 Download form


Step 2:
Submit the supporting documents and claim form to AIA Singapore within 30 days from the date of incident.

You may mail to the following address:

Corporate Solutions Department
3 Tampines Grande
#07-00, AIA Tampines
Singapore 528799

Step 3:
The time required to process a claim is subjected to the completeness and timeliness of all supporting documents submitted. AIA Singapore Claims Department will process your claim within 21 working days upon receipt of all the completed claims and supporting documents.

If you require assistance, you may contact AIA Singapore.

5. Cancellation request

Changed your mind? You may cancel within 14 days from date of purchase and get a full refund.

There will be no refund if the plan has been purchased for more than 14 days or if claims have been made.

If you're eligible for a refund, it will be credited to your Singtel bill. It may take up to 2 billing cycles for it to be reflected. E.g. if you cancelled your plan before your June bill, your refund will be credited in June or July.

Request cancellation

6. Updating personal details or other enquiries

Contact AIA Singapore:

+65 6248 8328
        Available Mondays to Fridays
        (excluding Public Holidays)
        8:30AM – 6:30PM

 sg.cs.campaign@aia.com

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