New Promotion: Get $50 OFF your new phone

with every sign-up of MobileSwop Unlimited Premium (12-mth term) on a Combo 3 plan and above.

Benefits

Endless peace of mind

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Replace or swop your device for any reason.

Unlimited swops

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Enjoy unlimited swops for your device, in any condition.

One replacement

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One replacement every 12 rolling months if your device is not available for a swop.

FREE 4-hour delivery

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Devices delivered to your doorstep within 4 hours*.

Enjoy more protection

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Protect both your existing and new device (up to three devices on one mobile number).

Greater savings

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Replacement device at a fraction of the cost.

Exclusive for Premium users

Premium users enjoy dedicated support with Tech Assist. An online portal with a library full of tech tips like how to connect your registered device to a home network or Bluetooth devices (e.g. speakers, smart watches, fitness trackers etc.) and more. It also gives you access to a team of Tech Specialists ready to assist you wherever you are in real time.

Unlimited support with MobileSwop Unlimited Premium.

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How does it work?

MobileSwop Plans

How much do I need to top up for my replacement or swopped device?

The peace of mind MobileSwop Unlimited offers is invaluable! Have a like-for-like mobile device delivered to you anytime, anywhere when you do a swop or replacement; just pay the relevant service request fee as follows:

How to sign up?

What is Screen Repair?

All MobileSwop customers also enjoy a screen repair service once every 12 months at a repair fee of $99.

Visit Service2U.asurion.com/singtel to learn more.

Separate Terms and Conditions apply.
Click here for the FAQ on Screen Repair.

MobileSwop Unlimited / MobileSwop Unlimited Premium FAQs

What is MobileSwop Unlimited?
MobileSwop Unlimited is a device care service that provides you peace of mind with unlimited swops and 1 replacement for your device in any condition every year, provided you meet the eligibility criteria in the Terms & Conditions of the service. Plus, you will get to enjoy FREE delivery to your doorstep within 4 hours. You are required to pay the relevant swop or replacement service fees.
What is MobileSwop Unlimited Premium?
With <b>Premium</b>, you will enjoy the existing benefits of MobileSwop Unlimited and more! Premium customers enjoy dedicated support with Tech Assist, that provides a one-stop technical solution for your device. Tech Assist allows customers to resolve any device-related issues via My Singtel app.
What are the subscription charges for MobileSwop Unlimited and MobileSwop Unlimited Premium?
<b>MobileSwop Unlimited</b> is chargeable at $9.90/month while <b>MobileSwop Unlimited Premium</b> is at $12.90/month and will be charged to your Singtel bill.
Who is eligible to sign up?
Customers who have sign up for a Combo or XO mobile plan within the last 30 days, are eligible to sign up for the service.<br /><br />MobileSwop Unlimited ($9.90/month) will be provisioned with every sign up of a post-paid plan with device at any Singtel Shop unless you choose to opt out.
What devices are eligible for MobileSwop Unlimited and MobileSwop Unlimited Premium sign up?
MobileSwop Unlimited and MobileSwop Unlimited Premium are available for most smartphones, tablets, or Apple Watch, bought with Combo/ XO mobile plans. They are not applicable for Samsung Galaxy Fold series and HUAWEI Mate Xs.
Do I need to pay for a service request?
A service fee will be charged for each service request depending on it being a swop service request or a replacement service request. Please view the relevant fees <a href="https://www.singtel.com/content/dam/singtel/personal/products-services/mobile/add-ons/swop/pdf/MSU_ServiceRequest.pdf" target="_blank">here</a>.
How do the unlimited swop and 1 replacement entitlements work?
You are entitled to unlimited swops and 1 replacement within a rolling 12-month period. After a swop service request, you may keep doing so as long as you pay the relevant service fees. After a replacement service request, you can no longer make another within the rolling 12-month period. The rolling 12-month period starts upon delivery date of the first replacement service request, not from the sign up of the service.
What do you mean by like-for-like swop or replacement?
As compared to your original enrolled device, the swop or replacement device is/has:<br>• Of similar kind, quality & functionality<br>• New or refurbished<br>• Same or greater memory<br>• May be of a different brand, model &/or colour<br>• Delivered in plain packaging marked 'not for resale' & not in the original manufacturer packaging<br>• Does not include any device accessories except for the Apple Watch where its original package strap will be provided in case of a replacement.
What are the delivery hours?
Click <a href="https://www.singtel.com/content/dam/singtel/personal/products-services/mobile/add-ons/swop/pdf/MSU_DeliveryHours.pdf" target="_blank">here</a> to view the delivery hours.
What is the mode of payment for the service request fee?
You can pay via credit card or by cash.
Why do I need MobileSwop Unlimited or MobileSwop Unlimited Premium when my device is covered under the manufacturer’s 12-month warranty?
The manufacturer’s warranty usually covers more specific cases; you may not be able to request for a replacement device under their terms. Our service allows you to swop or replace your device for any reason, provided you meet the relevant eligibility criteria and pay the relevant service fees. You also avoid the hassle of going to the OEM service centres as the like-for-like mobile device will be delivered to you.
Is there a warranty on the swop/replaced device?
Yes, each like-for-like mobile device has a 6-month warranty against manufacturer malfunctions and defects that starts from the date of delivery. You may make a warranty claim for the like-for-like device by chatting with our online agent at www.MobileSwopUnlimited.com. We will handle a warranty request in the same way as service request except that a warranty request will not count towards your entitlement and the service fee will not be imposed.
Upon performing a swop or replacement, would my Original Equipment Manufacturer (OEM) warranty still be valid?
Your swop/replacement device will be covered under a 6-month warranty provided by the MobileSwop Unlimited/ Premium subscription. If you encounter any issues with your swop/replacement device during the warranty period, please chat with our online agent at <a href="https://www.MobileSwopUnlimited.com" target="_blank">www.MobileSwopUnlimited.com</a>. Do note that the OEM warranty will be rendered void once you have made a service request unless otherwise stated by the OEM.
If I am a MobileSwop Unlimited or MobileSwop Unlimited Premium customer and I have not done any swop or replacement service request, can I enjoy the AppleCare or OEM manufacturer warranty?
Yes. However, if you have done a 1-for-1 device exchange at the OEM, you need to walk into any Singtel Shop with the letter issued by the OEM as proof of exchange to update Singtel on the new device IMEI number. You will also need to email a copy of your letter to MobileSwop@asurion.com as proof of exchange.
I want to trade in my old device that has an existing MobileSwop subscription, what should I do?
Before trading in your old device, it is best to terminate the existing MobileSwop subscription registered on your old device via My Singtel app.
What happens to my existing subscription when I recontract with Singtel?
Your existing MobileSwop subscription will cover your previous registered device upon any recontract. You will need to sign up for a new MobileSwop Unlimited plan if you’d like to protect your new device. You can protect up to a maximum of 3 devices under the same service number.
What happens if I recontract or change plan to a SIM Only plan or MobileShare Supplementary plan (without device)?
Your existing MobileSwop subscription will be terminated if you recontract or change plan to one without device.
What happens if I perform a change of ownership or transfer my line to a corporate plan?
Your existing MobileSwop subscription will be terminated.
What happens if my mobile plan is suspended?
In the event that your mobile plan is suspended (by you or Singtel Mobile, for any reason other than a lost SIM card) for more than 1 month, the subscription will be terminated. We are unable to reactivate the service.
If I terminate MobileSwop Unlimited and MobileSwop Unlimited Premium in the middle of my contract, will I face an early termination charge?
Yes. If the service is terminated before the end of the Minimum Term, you will pay an early termination fee of the Monthly Fee multiplied by the number of months left until the end of the Minimum Term (the “Early Termination Fee”).
I accidentally terminated my subscription; can I reinstate the service?
If the program has been terminated for an eligible device, the service cannot be reactivated for that same eligible device.
Can I downgrade/upgrade my existing MobileSwop Unlimited plan?
No, we do not allow change of plans from MobileSwop Unlimited to MobileSwop Unlimited Premium and vice versa.

Tech Assist FAQs

What is Tech Assist?
Tech Assist is an exclusive service for MobileSwop Unlimited Premium subscribers. It provides a one-stop technical solution to relieve your frustrations of resolving issues on your registered device and its connectivity to other devices. Tech Assist comprises of an online portal with a library of useful tech tips and a team of Tech Specialists who will assist you virtually no matter where you are with real-time troubleshooting.
How do I get started with Tech Assist?
Access Tech Assist via My Singtel app > Manage Add-ons > MobileSwop Unlimited Premium > Benefits > Visit Tech Assist. <br /><br />The Tech Specialists are available from 9am to 6pm, daily, via the Tech Assist portal.
Can I subscribe to a standalone Tech Assist?
No. Tech Assist is part of the benefits enjoyed by MobileSwop Unlimited Premium subscribers.
What can Tech Assist help me on?
You will get unlimited access to our online portal with many interesting tech articles, from tips & tricks on your new device to the latest cyber security threats. Plus, the team of Tech Specialists are available to resolve issues related to your registered device & connected tech. Click <a href="https://www.singtel.com/content/dam/singtel/personal/products-services/mobile/add-ons/swop/pdf/MSU_TechAssist_Examples.pdf" target="_blank">here</a> to view some common examples.
What issues are not supported by Tech Assist?
Tech Assist does not support the following:<br>• Apps not authorised from Google Play or Apple App Store.<br>• Devices which are jail-broken or rooted.<br>• Solutions that are illegal or breach the terms of use for other apps or services. E.g., using a VPN to view streaming content from another region.<br>• Issues with 3rd party devices that do not relate to the connection to the registered device. E.g., troubleshooting a slow internet connection between a router and a home computer.
What are the 3rd party applications that Tech Assist can help me with?
Any 3rd party applications that are downloadable on official Google Play and Apple App stores can be assisted by us. Do note that Tech Assist cannot assist in any missing features or issues within the applications.
Does Tech Assist access the personal data from my device?
No, Tech Assist will not have access to any of your personal data on your device.
How often can I make a Tech Assist request?
You may make unlimited Tech Assist requests. Just access Tech Assist via My Singtel app > Manage Add-ons > MobileSwop Unlimited Premium > Benefits > Visit Tech Assist.<br /><br />Our Tech Specialists are available from 9am to 6pm, daily.
Can I access Tech Assist when I am overseas?
Yes, you may access Tech Assist via My Singtel app as long as you have an internet connection.
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