How do I send money using hi!App? You need to register for a Dash Remit account or for existing Dash users, log into your Dash account to send money.
How do I sign up for this remittance service? Click on ‘Send Money’ at Balance tab » click on ‘Create account’ » Enter and upload required information » submit. Upon successful submission of documents, you will be notified of your registration status via SMS within 5-7 working days.
Do I need both hi!App and Dash to use this remittance service? You can use either hi!App or Dash app to use the remittance service.
I don’t have a Singtel Prepaid number, can I still remit? You can purchase a new prepaid hi! SIM Card at singtel.com/prepaid and register for a Dash remit account on hi!App or you can download Dash from App Store or Google Play and use the Dash app to remit.
What’s the difference between hi!App Dash remit and Dash app? hi!App can be used to check balance, data top up and more for Singtel Prepaid customers while Dash App can be used for payments to local merchants, overseas transfers, etc.
I am an existing Dash user, what should I do to start using hi!App to remit? You can log in to your existing Dash account via hi!App using the same Dash mobile number and PIN, provided your mobile number is a Singtel prepaid mobile number.
What is the customer support number for Dash? Dash Customer support number is: 1800 438 3274
I cannot log into my hi!App account and cannot get OTP too. Who should I contact? Please contact Prepaid customer hotline below.
Tel: 1800 482 2800 (Calling from overseas: +65 6482 2800) Operating hours: Monday to Sunday, 8:30am – 8:30pm (Including Public Holidays)
I am inside hi!App Dash Remit homepage and I am not able to login to my existing Dash account. Who should I contact? Please contact Dash Remit Customer care hotline at 1800 738 3274. Operating hours: Monday to Sunday: 8:30am – 8:30pm
I registered a Dash account with my work permit and my work permit just renewed, what do I need to do? You need to re-submit your ID to renew the Dash account. You can do it via hi!App or Dash app.
I cannot find ‘Send Money’ button on my Balance tab. Please ensure your hi!App is updated to the latest version. You can find Dash Remit under Top Up tab.
I am trying to login to my Dash Remit account using my secondary Singtel Prepaid number, but I am logged in to hi!App using my primary number (or vice versa). You can only log in to Dash Remit with the number you have logged in to hi!App.
I have registered for Dash Remit services on hi!App but I haven’t received any confirmation about my registration status/my registration failed. You will receive an SMS notification regarding your registration status from Dash Remit within 5-7 working days upon successful submission of documents. For further enquiries, please contact Dash Remit Customer care. 1800 738 3274.
I am not able to add my friends/family overseas in my beneficiary list, what is the issue? Please check all the details provided are correct. Otherwise, please contact Dash Remit Customer care. 1800 738 3274.
I am not able to add more than 5 recipients in my Dash Remit account on hi!App. What is the reason? You are allowed to have a maximum of 5 recipients in your list at one time. Please remove any other recipient to accommodate new ones.
Are the FX rates shown on the hi!App Dash Remit the latest? FX rates are refreshed every day and are competitive and the latest.
Will my existing Dash account beneficiary list be shown in my Dash Remit account on hi!App? Also, will my transaction history be shown too? Yes. You can access your Dash Remittance account information on Dash Remit on hi!App.
Why do I have to select remittance service while sending money to my beneficiary? Remittance services are different for each corridor and are displayed based on the selection you made while adding your beneficiary. You can edit and change the services as per your choice by editing beneficiary information.
Why are the service fees different for different countries? Service fees are dependent on the type of service you have selected and the country you have selected.
My transaction failed. Where will my money go? Also, why my transaction was declined? Your money will not be deducted from your Dash Wallet. In case you have any issue with the Dash balance or you want to know the reason for decline, please contact Dash Remit Customer care. 1800 738 3274.
My transaction failed for Myanmar or Indonesia while sending money. May I know what is the reason? For Myanmar, please send money in the multiples of 1000XMMK. For example, 10,000MMK, 25,000MMK, 47,000MMK, 50,000MMK, 100,000MMK etc.
For Indonesia, limit your transfer to 10 Million IDR only. Do not exceed more than 10 Million IDR.
How can I top up my Dash wallet? You can visit Singtel shops, 7-Eleven, AXS, So-Cash and Sheng Siong to top up your Dash wallet. For full list of available top-up options, please refer to the Dash website: https://dash.com.sg/topup
Why can’t I use PayNow? We are working on expanding our service and introducing new features. Please check our website and app for any further updates.
Which countries can I remit money to? Customers can send money to 7 countries: India, China, Bangladesh, Philippines, Indonesia, Malaysia and Myanmar.
My nationality is not listed in the registration form and I cannot proceed with the registration. Why? We are working on expanding our service. For now, only the nationalities listed in the app are allowed for registration. For other nationalities, you can register via Dash app and log in to hi!App to do the remittance.
How can I unlink my Dash Remit account from hi!App? The moment you log out from your dash account, it is delinked from your Dash account. You need to login again to establish the connection.
How long does it take to send money to selected country? You will be informed via SMS on the status of the transaction. Also, you can refer to the transaction history tab to check on the status of your transaction.
