STD 020 is Singtel's premium grade direct dial service to customers who demand high-quality calls and assurance of instant access to Malaysia.

You can refer to the Singtel International Services Handbook or click here for a list of the Malaysia area codes. Alternatively, you can also call 104 for information.

No.

Singtel will only bill you for your usage of Singtel international call services.

Singtel fixed telephone line users may activate Phone Lock facility to block STD 020 calls. Non-Singtel telephone line users should contact the service provider to request the equivalent of Singtel's Phone Lock facility.

No. To block STD 020 calls from your telephone line, you need to activate Phone Lock for STD 020.

Your monthly bill will list all overseas calls made within the billing cycle. It will include detailed information like date and time of call, the overseas number called, the duration of each call, and the cost incurred for each call. If you have questions about your bill, please call 1688.

You can call the following toll-free numbers: For Enquiry

• 1606 (Business customers)
• 1688 (Residential customers)
• 1688 (Singtel Mobile customers)

For Fault Reporting

• 1608 (Telephone Lines - Business and Residential customers)
• 1688 (Singtel Mobile customers)