MMS and WAP FAQ

Why can’t I send MMS to email addresses?
Singtel is discontinuing the service from 20th June 2021.
Why is Singtel discontinuing the service?
We are discontinuing the service due to low usage and in an effort to simplify our services.
How do I send media and text from my handset to email addresses?
You can explore sending your media and text from your smartphone via your default email account (eg. Gmail, Hotmail, etc).
Who can I reach out to find more information?
You may refer to our <a href="https://www.singtel.com/personal/support/help">contact us page</a> for further support.

When is the last day that I’ll be able to send MMS (Multimedia Messaging Service)?
The last day will be on 15 Nov ’21.
Why is MMS service being discontinued?
The use of MMS has been decreasing through the years due to the shift to other messaging applications such as WhatsApp, Telegram, WeChat etc, which support more functions and offers better capability in sharing multi-media files.
Will I be able to send or receive MMS after the closure date?
No, you will not be able to send or receive any MMS after the closure date. Depending on your phone model & configuration, your phone may attempt to resend the MMS periodically, but it will no longer be supported and you will subsequently receive error prompts for each failed attempt.
Why did my recipient not receive the MMS I sent before 16 Nov ’21?
Instances such as when the recipient's phone was turned off, not connected to mobile data or out of coverage might result in the MMS not being delivered to the recipient. In which case, all undelivered MMS will be deleted when MMS service ceases from 16 Nov '21.
Will Roaming MMS cease as well?
Yes, Roaming MMS will also cease and you will no longer be able to send Roaming MMS from 16 Nov ’21. However, you will still be able to connect to the network of our preferred partners overseas to use data roaming, make calls & send SMSes.

Why is Singtel ceasing the WAP Gateway?
This is an old technology with declining usage with the proliferation of smart phones over the last decade.
When is the last day of usage for the WAP gateway?
The last day will be on 15 Nov’21.
What happens when the WAP Gateway is ceased?
If you are using an older phone model (feature phones) that only supports WAP browsing, you will not be able to browse the internet via your phone.
Will I still be able to browse the internet on my feature phone after the closure?
<ul><li>For feature phones with browsers that only support WAP2.0/xHTML, web browsing will no longer be supported.<li>For feature phones with browsers supporting WAP2.0/xHTML, HTML & more, web browsing will still be possible.</ul>
For current feature phones that support WAP2.0/xHTML, HTML & more, how can I still browse the internet after the closure?
<ol><li>Go to Settings > Connectivity/Connections > Mobile networks/Mobile Data Connections > Access Points/Access Point Names.<li>Please refer <a href="https://apn-singapore.gishan.net/en/apn/singtel">here</a> for detailed info on how to navigate the APN settings. <li>The following fields should be left blank/removed within the APN settings page.<br><b>For Android<b><ul><li>Proxy: (Blank)<li>Port: (Blank)</ul></ol>

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