Apple iTunes & App Store FAQ

As a Singtel mobile subscriber, you can charge your purchases for apps, games, music, movies, iCloud and more from the App Store and iTunes through your monthly mobile bill.

This service is provided for postpaid mobile subscribers.

First, you need to sign up for an Apple ID. Find out more at singtel.com/dcb/apple. 

If you have set up Singtel Billing, you can make purchases on iPhone, iPad, iPod touch, Apple TV, Mac, PC, and Android. You will simply need to sign in with your Apple ID. For more information, visit singtel.com/dcb/apple.

Please contact Apple Support team at www.itunes.com/bill for purchase enquiry. You will need to provide the Order ID on your Singtel mobile bill for transaction verification by the Apple Support team.

Only digital or virtual goods are eligible for Singtel Billing. Examples of digital goods include:
(a) Paid app purchases,

(b) In-app purchases,

(c) Movies from Apple TV, and

(d) Subscriptions and memberships (e.g. Apple Music subscriptions, newspaper and magazine subscriptions, in-app subscriptions for content or services such as Netflix and New York Times).

It will appear under “Bill on Behalf Goods/Services” section in your mobile bill. You will see the Order ID and the corresponding charges will be displayed in your bill. You will see the billing description as “App Store/iTunes”.

To stop charging via Singtel Billing, follow the steps below:
(a) Go to Settings > [your name] > iTunes & App Store.

(b) Tap your Apple ID, then tap "View Apple ID". You might be asked to authenticate your Apple ID.

(c) Tap "Payment Information".

(d) Under the list of payment options, select "None".

Please contact Apple Support team at www.itunes.com/bill for purchase enquiry. You will need to provide the Order ID on your Singtel mobile bill for transaction verification by the Apple Support team.

If you use the same Apple ID that you used for downloading the app initially, you will not be charged for re-downloading the app again (even when switching device).

Your application purchases are tied to your Apple ID and can be installed an unlimited number of times on any devices.

If you encounter a transaction error for the first time, please check that Singtel Billing is enabled and has been successfully set up on your Apple ID. To verify this, you will see a "Verified" icon beside your mobile number in the “Payment Information” within “Account Settings“ on your phone.

All apps and in-app purchases via Singtel Billing should be charged in SGD on your Singtel monthly mobile bill.

Please contact Apple Support at www.itunes.com/bill. You can submit your refund request via email to Apple or chat with an Apple Support staff online.

Apple will handle your refund request and will need to understand your reason for refund, your Apple ID (email address) and Order ID for which you are requesting a refund.

Singtel will be notified by Apple and Singtel will process the refund request charged to your Singtel mobile bill. It will take at least 2 billing cycles for the bill adjustment to be reflected on the customer’s bill.

To activate PRS barring, please access this link: https://www.singtel.com/personal/i/premium-rate-service-prs-barring-service/faq.

For non-PRS barring, please call 1688 (Singtel Customer Service hotline) and request for assistance.