How do I purchase, set up and manage my eSIM?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/esim" target="_self">Get started</a>

How do I add a mobile line nomination for my bundle plan?
<p>Mobile Line Nomination can be made online at <a href="http://www.singtel.com/mobilenomination"/>Mobile Line Nomination</a>.</p><br><p>Mobile Line Nomination is only available for:</p><br><ul><li>Fibre Entertainment Bundle</li><li>Fibre Entertainment Bundle+</li><li>Fibre Home Bundle</li>
How do I check my recontract eligibility?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/recontract-eligibility/msta" target="_self">Get started</a>
How do I transfer ownership for my Singtel services?
<p>For <b>postpaid mobile plans</b>, visit My Account and select ‘Transfer Ownership’. The other party must have an OnePass account to make the transfer.</p><br><p>For <b>all other services</b>, visit any <a href="https://www.singtel.com/store-locator">Singtel Shop</a> to make the transfer. Both parties must be present with personal identification documents.</p>
What documents are needed for a transfer of ownership for my Singtel services?
<p>Both parties will need to bring their original personal identification documents for a transfer of ownership.</p><br><p>If the transferee is a foreigner, they will also need:</p><br><ul><li>Employment Pass or S-Pass with at least 6 months validity to the date of expiry</li><li>Work Permit/Social or Dependent Pass with at least 12 months validity to the date of expiry</li><li>Purchase Agreement/Tenancy Letter (with proof of occupancy for more than 6 months)</li><li>Passport</li></ul>
How do I sign up for a Singtel plan while retaining my existing mobile number from another local service provider?
<p>When signing up for a postpaid mobile plan at Singtelshop.com or at any Singtel Shop, you can opt to retain your existing mobile number when prompted to choose a number.</p><p>You may experience a service disruption on the day of the port-in, however Singtel will try to minimize the inconvenience by only provisioning the port-in during off-peak hours. An SMS notification will be sent to inform you of the date of your port-in.</p>
How do I unsubscribe from my Mobile add-ons?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/remove-add-ons/msta" target="_self">Get started</a>

How do I check my outstanding balance for my Singtel account?
<p>You can check your outstanding balance through one of the following:</p><ul><li><a href="https://www.singtel.com/personal/my-account"/>My Account</a><br>Login to your account and view the balance amount on the Summary page.</li><li><a href="​https://my.singtel.com/ecaps/link.jsp?app=bills"/>My Singtel</a> app<br>Check under Bills tab for outstanding balance and due date.</li></ul>
How do I activate and use my new SIM Card?​
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/activate-and-use-new-sim" target="_self">Get started</a>
How do I turn on "5G Standalone" in device settings?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/turn-on-5g-standalone-device-settings" target="_self">Get started</a>
How can I check my data usage?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/check-local-data-usage/msta" target="_self">Get started</a>
I am unable to use mobile data. What should I do?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/unable-to-use-local-data" target="_self">Get started</a>
I am unable to make outgoing mobile calls. What should I do?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/unable-to-make-outgoing-calls" target="_self">Get started</a>
I am unable to receive incoming mobile calls. What should I do?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/unable-to-receive-incoming-calls" target="_self">Get started</a>

How can I use my Singtel Mobile Postpaid line overseas?
<p>To use your Singtel postpaid mobile line while overseas, you must first subscribe to either AutoRoam or activate Pay-As-U-Roam, after which you can subscribe to SMSVoiceRoam and DataRoam Plans for value roaming options.</p><p>Subscribe to these roaming add-ons via:</p><ul><li><a herf=”https://www.singtel.com/personal/my-account”/>My Account</a></li><li><a href=”https://my.singtel.com/ecaps/link.jsp?app=usage/roaming/addons”/>My Singtel</a> app</li><ul>
Using data roaming that comes with your mobile plan
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/using-data-roaming-comes-with-mobile-plan" target="_self">Get started</a>
How to avoid unintended roaming charges in Singapore?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/avoid-unintended-roaming-charges" target="_self">Get started</a>
Why are my roaming charges more than expected?
<p>You might have unexpected roaming charges due to the following:</p><ul><li>You may have unknowingly accessed content that needs an internet connection through data roaming.</li><li>If you were on a data roaming plan, you might have switched to a non-preferred network automatically. To prevent this in future, change your network settings to manual selection in your phone’s settings.</li></ul>
Will there be any charges if I receive a call when I am overseas?
<p>Yes, there will be charges incurred for receiving and making calls overseas. Visit <a href="/content/dam/singtel/personal/products-services/mobile/roaming/pdf/RoamingRates.pdf/" target="_blank">Roaming Rates</a> to find out about roaming rates for your destination.</p><p>Alternatively, do check out Singtel's <a href="https://www.singtel.com/personal/i/phones-plans/international-calling/travelling-overseas/zonal-roaming"/>SMSVoiceRoam Plans</a> to enjoy cost savings.
Why am i unable to use data while roaming?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/unable-to-use-roaming-service" target="_self">Get started</a>
Why am i unable to make calls and receive SMS while roaming?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/unable-to-make-calls-receive-sms-while-roaming" target="_self">Get started</a>

How do I make an overseas call from Singapore on my Singtel postpaid mobile or Singtel Home Line/ Home Digital Line?
<p>Any of the following Singtel IDD services allow you to make an overseas call from Singapore:</p><ul><li>v019<br/>Overseas calls at attractive low rates</li><li>IDD 001<br/>High call quality at reasonable rates</li></ul><p>These calling services are available at your convenience and do not require subscription, but need to be activated for your line.</p>

I have lost my mobile phone. What should I do, and how can I get a replacement SIM Card?
<p>Call 1688 (or +65 6235 1688 if overseas) immediately to report the loss. The line will be temporarily disconnected to prevent unauthorised use. After that, collect your replacement SIM within 30 days at any <a href="https://www.singtel.com/store-locator"/>Store Locator</a> or <a href="https://www.singtel.com/personal/support/self-serve-kiosks"/>self-serve kiosks.</a><br><br>For shop collections, bring your physical ID.<br>For kiosk collections, verify your identity via the Singpass app.

What is SIM Toolkit?
SIM Toolkit is a mobile application that enables users to initiate actions which can be used for various value-added services.
What are the services a user can access via SIM Toolkit?
Self-help services, 4D & Toto results and News (CNA/Reuters) are some of the services available under ‘Singtel Menu’.
Where can I access my SIM Toolkit?
If you are using a 4G SIM card, you can locate it by searching for ‘Singtel Menu’.If you have received a new 5G-enabled SIM card, you may access the services <a href="https://bit.ly/2PDMpBS">here</a>.

What is my eligibility & deposit requirements for postpaid services?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/mobile-postpaid/eligibility-and-deposit-policy" target="_self">Get started</a>
Data protection Vulnerability disclosure policy Careers Terms of use Terms and conditions Copyright notices Contact us Singtel global offices Store locator

© Singtel (CRN: 199201624D) All Rights Reserved.