Account & Billing Support

Account

When can I recontract my plan?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/recontract-eligibility/msta" target="_self">Get started</a>
Transfer of account and service ownership
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/account/transfer-of-account-and-service-ownership" target="_self">Get started</a>
How to suspend or resume my services?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/account/suspend-or-resume-services" target="_self">Get started</a>
Service suspended due to late payment
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/billing/service-suspended-due-to-late-payment" target="_self">Get started</a>
Nominate Mobile lines to enjoy Singtel Circle benefits
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/account/nominate-mobile-lines-to-enjoy-singtel-circle-benefits" target="_self">Get started</a>
Access to Service Agreement forms
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/account/access-to-service-agreement-forms" target="_self">Get started</a>
Update personal information
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/account/update-personal-information/msta" target="_self">Get started</a>

Understanding your bill 

How do I read my Singtel bill?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://cdn.aws.singtel.com/billexplainer/index.html" target="_self">Get started</a>
How to view detailed bill charges?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/billing/view-detailed-bill-charges" target="_self">Get started</a>
Why is my bill higher than usual?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/billing/bill-is-higher-than-usual" target="_self">Get started</a>
Why are my roaming charges more than expected?
<p>You might have unexpected roaming charges due to the following:</p><ul><li>You may have unknowingly accessed content that needs an internet connection through data roaming.</li><li>If you were on a data roaming plan, you might have switched to a non-preferred network automatically. To prevent this in future, change your network settings to manual selection in your phone’s settings.</li></ul>
Reminder charges or late payment fees
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/billing/reminder-charges-or-late-payment-fees" target="_self">Get started</a>

Bills and payment

Why should I switch to eBill?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/my-account/bills-payments/ebill" target="_self">Get started</a>
How to request for eBill or paper bill?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/billing/request-for-eBill-or-paper-bill" target="_self">Get started</a>
What bill payment methods are available?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/billing/bill-payment-methods" target="_self">Get started</a>
Why is my payment not reflected?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/billing/payment-not-reflected" target="_self">Get started</a>

Forms

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