Account

When can I recontract my plan?
<p>You can check your recontract eligibility via <a href="https://www.singtel.com/personal/my-account">My Account</a>.</p><p>For postpaid mobile plans, you can also check your recontract eligibility via <a href="https://my.singtel.com/ecaps/link.jsp">My Singtel</a> app. An early device upgrade fee will apply if you are recontracting less than 21 months into your contract.</p><p>For all services, a downgrade penalty will apply if you changing to a lower tier plan before your contract ends.</p>
How do I transfer ownership for my Singtel services?
<p>For <b>postpaid mobile plans</b>, visit My Account and select ‘Transfer Ownership’. The other party must have an OnePass account to make the transfer.</p><br><p>For <b>all other services</b>, visit any <a href="https://www.singtel.com/store-locator">Singtel Shop</a> to make the transfer. Both parties must be present with personal identification documents.</p>
What documents are needed for a transfer of ownership for my Singtel services?
<p>Both parties will need to bring their original personal identification documents for a transfer of ownership.</p><br><p>If the transferee is a foreigner, they will also need:</p><br><ul><li>Employment Pass or S-Pass with at least 6 months validity to the date of expiry</li><li>Work Permit/Social or Dependent Pass with at least 12 months validity to the date of expiry</li><li>Purchase Agreement/Tenancy Letter (with proof of occupancy for more than 6 months)</li><li>Passport</li></ul>
How do I check what Singtel vouchers I have?
<p><a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/account-billing/rewards/singtel-vouchers/msta" target="_self">Get started</a></p>
How do I sign up for a Singtel plan while retaining my existing mobile number from another local service provider?
<p>When signing up for a postpaid mobile plan at Singtelshop.com or at any Singtel Shop, you can opt to retain your existing mobile number when prompted to choose a number.</p><p>You may experience a service disruption on the day of the port-in, however Singtel will try to minimize the inconvenience by only provisioning the port-in during off-peak hours. An SMS notification will be sent to inform you of the date of your port-in.</p>

Appointments

How do I check my scheduled installation timing?
<p>At <a href="https://www.singtel.com/personal/my-account/orders-appointments/check-appointment">Check your Singtel Appointment</a>, you can check the details of your installation appointment. Your assigned engineer details will also be available on the day of your appointment.</p>
How can I change my installation appointment?
<p>You can change your Singtel installation appointment at <a href="https://www.singtel.com/personal/my-account"/>My Account</a> (under ‘My Appointments’).</p><p>Appointment changes can only be made at least 2 days before your appointment.</p><p>For change of NetLink Trust appointments, please call 1688.</p>

Billing

How do I check my outstanding balance for my Singtel account?
<p>You can check your outstanding balance through one of the following:</p><ul><li><a href="https://www.singtel.com/personal/my-account"/>My Account</a><br>Login to your account and view the balance amount on the Summary page.</li><li><a href="​https://my.singtel.com/ecaps/link.jsp?app=bills"/>My Singtel</a> app<br>Check under Bills tab for outstanding balance and due date.</li></ul>
How do I update my billing/mailing address?
<p>Visit one of the following to update your billing/mailing address:</p><br><ul><li><a href="https://www.singtel.com/personal/my-account">My Account</a><br>Select the ‘Change address’ option under your account number.</li><li><a herf="https://my.singtel.com/ecaps/link.jsp?app=bills">My Singtel</a> app<br>Under ‘Bills’, select ‘Change Address’.</li></ul>
Why are my roaming charges more than expected?
<p>You might have unexpected roaming charges due to the following:</p><ul><li>You may have unknowingly accessed content that needs an internet connection through data roaming.</li><li>If you were on a data roaming plan, you might have switched to a non-preferred network automatically. To prevent this in future, change your network settings to manual selection in your phone’s settings.</li></ul>

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