Broadband Support

Account & Appointment

How do I check my scheduled installation timing?
<p>At <a href="https://www.singtel.com/personal/my-account/orders-appointments/check-appointment">Check your Singtel Appointment</a>, you can check the details of your installation appointment. Your assigned engineer details will also be available on the day of your appointment.</p>
How can I change my installation appointment?
<p>You can change your Singtel installation appointment at <a href="https://www.singtel.com/personal/my-account"/>My Account</a> (under ‘My Appointments’).</p><p>Appointment changes can only be made at least 2 days before your appointment.</p><p>For change of NetLink Trust appointments, please call 1688.</p>
How do I check my recontract eligibility?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/recontract-eligibility/msta" target="_self">Get started</a>
How do I transfer ownership for my Singtel services?
<p>For <b>postpaid mobile plans</b>, visit My Account and select ‘Transfer Ownership’. The other party must have an OnePass account to make the transfer.</p><br><p>For <b>all other services</b>, visit any <a href="https://www.singtel.com/store-locator">Singtel Shop</a> to make the transfer. Both parties must be present with personal identification documents.</p>
How do I change my WiFi Network name and password?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/broadband/troubleshoot/change-wifi-name-password" target="_self">Get started</a>
I'm moving and need to relocate my services. How do I inform Singtel?
<p>You'll want to submit your relocation request 2-3 weeks in advance as appointment slots are subject to availability.</p><p>Submit your request through:</p><ul><li><a href="https://www.singtel.com/personal/my-account/manage-accounts/relocate-services">My Account</a></li><li><a href="http://www.singtel.com/reloreq">Our online webform</a></li><li> Calling 1688 (Relocation Hotline Operation Hours: Mon-Sat 8.30am-6pm)</li></ul>
I cannot connect to the internet. What should I do?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/broadband/troubleshoot/unable-to-connect-to-internet/lights-indicator" target="_self">Get started</a>

Usage

How do I activate my Broadband add-ons?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/broadband/activate-broadband-add-ons/msta" target="_self">Get started</a>
How do I unsubscribe from my Broadband add-ons?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/broadband/remove-add-ons/msta" target="_self">Get started</a>

Post self-replacement setup

How do I set up my Broadband device?
<a id="r-96" class="spacer-top line-button button light round registrationButton" tabindex="11" href="https://www.singtel.com/personal/support/setup/set-up-broadband-device" target="_self">Get started</a>
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