Account & Appointment

How do I check my scheduled installation timing?
<p>At <a href="http://info.singtel.com/personal/support/chkappt"/>Check your Singtel Appointment</a>, you can check the details of your installation appointment. Your assigned engineer details will also be available on the day of your appointment.</p>
How can I change my installation appointment?
<p>You can change your Singtel installation appointment at <a href="https://www.singtel.com/personal/my-account"/>My Account</a> (under ‘My Appointments’).</p><p>Appointment changes can only be made at least 2 days before your appointment.</p><p>For change of NetLink Trust appointments, please call 1688.</p>
When can I recontract my plan?
<p>You can check your recontract eligibility via <a href="https://www.singtel.com/personal/my-account">My Account</a>.</p><p>For postpaid mobile plans, you can also check your recontract eligibility via <a href="https://my.singtel.com/ecaps/link.jsp">My Singtel</a> app. An early device upgrade fee will apply if you are recontracting less than 21 months into your contract.</p><p>For all services, a downgrade penalty will apply if you changing to a lower tier plan before your contract ends.</p>
How do I transfer ownership for my Singtel services?
<p>For <b>postpaid mobile plans</b>, visit My Account and select ‘Transfer Ownership’. The other party must have an OnePass account to make the transfer.</p><br><p>For <b>all other services</b>, visit any <a href="http://info.singtel.com/Store-Locator">Singtel Shop</a> to make the transfer. Both parties must be present with personal identification documents.</p>
I want to change/reset my broadband/WiFi password.
<p>Your default WiFi password can be found on a sticker at the side or bottom of your modem.</p><p>If you wish to change your WiFi password, visit <a href="http://192.168.1.254/">http://192.168.1.254</a> to view your router configuration page.</p><p>Check under 'Wireless' and change either your 'WPA Pre Shared Key' or your 'Network Key'.</p>
I am relocating to a new address. How do I inform Singtel to relocate my home services?
<p>Submit to relocate your home services 2-3 weeks in advance, as our appointment slots are subjected to availability.</p><p>The request can be made via any of the following:</p><ul><li>Visit <a href="https://www.singtel.com/personal/my-account/manage-accounts/relocate-services">My Account</a></li><li>Make <a href="http://www.singtel.com/reloreq">Home Service Relocation Request</a></li><li> Calling 1688 (Relocation Hotline Operation Hours: Mon-Sat 8am-6pm</li></ul>
I cannot connect to the internet. What should I do?
You can troubleshoot your internet connectivity issues using our <a href="http://info.singtel.com/personal/support/broadband-troubleshoot/broadband-troubleshooting-steps">step-by-step guide</a>.

Check Data Usage

Monitor Data Usage

Keep track of your current mobile data usage

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My Account

My Account

Manage your Singtel services, check recontract eligibility and more

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My Singtel app

My Singtel App

Manage your Singtel account on your mobile device

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Business FAQs

Business FAQs

Support for business mobile, internet, telephony and more

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