Account & Appointment

How do I check my scheduled installation timing?
<p>At <a href=""/>Check your Singtel Appointment</a>, you can check the details of your installation appointment. Your assigned engineer details will also be available on the day of your appointment.</p>
How can I change my installation appointment?
<p>You can change your Singtel installation appointment at <a href=""/>My Account</a> (under ‘My Appointments’).</p><p>Appointment changes can only be made at least 2 days before your appointment.</p><p>For change of NetLink Trust appointments, please call 1688.</p>
When can I recontract my plan?
<p>You can check your recontract eligibility via <a href="">My Account</a>.</p><p>For postpaid mobile plans, you can also check your recontract eligibility via <a href="">My Singtel</a> app. An early device upgrade fee will apply if you are recontracting less than 21 months into your contract.</p><p>For all services, a downgrade penalty will apply if you changing to a lower tier plan before your contract ends.</p>
How do I transfer ownership for my Singtel services?
<p>For <b>postpaid mobile plans</b>, visit My Account and select ‘Transfer Ownership’. The other party must have an OnePass account to make the transfer.</p><br><p>For <b>all other services</b>, visit any <a href="">Singtel Shop</a> to make the transfer. Both parties must be present with personal identification documents.</p>
I want to change/reset my broadband/WiFi password.
<p>Your default WiFi password can be found on a sticker at the side or bottom of your modem.</p><p>If you wish to change your WiFi password, visit <a href=""></a> to view your router configuration page.</p><p>Check under 'Wireless' and change either your 'WPA Pre Shared Key' or your 'Network Key'.</p>
I am relocating to a new address. How do I inform Singtel to relocate my home services?
<p>Submit to relocate your home services 2-3 weeks in advance, as our appointment slots are subjected to availability.</p><p>The request can be made via any of the following:</p><ul><li>Visit <a href="">My Account</a></li><li>Make <a href="">Home Service Relocation Request</a></li><li> Calling 1688 (Relocation Hotline Operation Hours: Mon-Sat 8am-6pm</li></ul>
I cannot connect to the internet. What should I do?
You can troubleshoot your internet connectivity issues using our <a href="">step-by-step guide</a>.

Check Data Usage

Monitor Data Usage

Keep track of your current mobile data usage

Find out how

My Account

My Account

Manage your Singtel services, check recontract eligibility and more

Log in to My Account

My Singtel app

My Singtel App

Manage your Singtel account on your mobile device

Download My Singtel app

Business FAQs

Business FAQs

Support for business mobile, internet, telephony and more

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